Website troubles for some PNC customers

PNC customer Mike Maddaloni, president of Dunkirk Systems, a Chicago-based web consulting firm in the Loop, said he has had trouble accessing his online business and personal PNC accounts since Wednesday. He needed to check his account balance and to get a copy of a check.

Yesterday the connection was so slow that he went off and did something else while he waited for the page to load. It never did. Then he got on Twitter and saw that it wasn't just him.


Today, he still couldn't access his PNC accounts online. The web developer, 45, was eventually able to get his balance through mobile banking, but by mid-Thursday afternoon was resigned to having to visit a Loop branch to get a copy of the check he needs.

It's the second-straight day that Pittsburgh-based PNC's online banking operations have been disrupted by a Middle East hacker group. Wells Fargo, U.S. Bank, Chase and Bank of America have also been hit in recent days.

"We are working to restore full service to everyone," said Fred Solomon, spokesman for Chicago's fifth largest bank.

The strikes have left customers temporarily unable to access accounts, thought the banks have said customer information hasn't been compromised.